Enjoy the power and prestige

If you bought a new item with your Visa Platinum, and it gets stolen or accidentally damaged, your purchase protection will repair or compensate the value of the article up to forty five days after the purchase date. This purchase protection applies for items purchased in your own country or abroad. You will have up to thirty days to open a claim case. To get the details of your price protection, please click here to download applicable terms and conditions.

This protection does not apply for articles purchased in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your purchase protection or follow up on a claim, please visit the Visa Benefits Portal.

If you bought a new item with your Visa Platinum, and you find it at a lower price up to thirty days after you bought it, your price protection will compensate the price difference up to the amount listed, per item per account per year. This price protection applies for items purchased in your own country or abroad. You have up to thirty days to open a claim. To get the details of your price protection, please click here to download applicable terms and conditions.

This protection does not apply for articles purchased in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your price protection or follow up on a claim, please visit the Visa Benefits Portal.

If you bought a new item with your Visa Platinum, your extended warranty will double or extend the free repair time period provided by the original manufacturer of the item, for up to an additional year, for items that have a manufacturer warranty of a minimum three months and up to three years in length. This protections strictly follows the original warranty provided by the manufacturer. You will have up to thirty days to open a claim case. To get the details of your extended warranty, please click here to download applicable terms and conditions.

This protection does not apply for articles purchased in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To activate your extended warranty or follow up on a claim, please visit the Visa Benefits Portal.

Your international emergency medical services will cover you, cardholder, your spouse, and children under 23 years of age, in case of accidents or medical emergencies that occur when you are enjoying your trips abroad. These services include medical, dental, prescription, and lodging and transportation expenses as defined in the terms and conditions. This service also provides you with the Schengen Certificate for your trips to Europe. You will have up to thirty days to open a claim case. This protection covers trips of up to sixty days of length. To get the details of your international emergency medical services, please click here to download applicable terms and conditions.

This protection does not apply for emergency medical services in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To get your Schengen Certificate for your trips to europe, activate your international emergency medical services or follow up on a claim, please visit the Visa Benefits Portal.

Your auto rental insurance will protect the rented vehicle against damages due to collisions, theft, vandalism, fires, and partial or total accidents. Rental reservation and payment in full must be made with your Visa Platinum. This insurance covers you, the cardholder, and all other registered drivers in the auto rental contract. You will have up to thirty days to open a claim case. To get the details of your travel accident insurance, please click here to download applicable terms and conditions.

Coverage includes the country of issuance of the Visa card, as long as it is allowed by local laws. This protection does not apply for rented vehicles in Cuba, Syria, Sudan, Iran, North Korea, Crimea, or other countries listed on OFAC.

To download an auto rental insurance certificate, activate your auto rental insurance or follow up on a claim, please visit the Visa Benefits Portal.

ASSISTANCE PRIOR TO TRAVEL

Visa will provide you with information about your destination, ATM locations, currency exchange, visas, health requirements, vaccination.

ASSITANCE WHILE TRAVELING

Our agents at the Visa Customer Service Center will help you activate all benefits and services offered with your Visa Platinum card, including the international emergency medical services.

Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

Please visit the Visa Benefits Portal to register your card, open and follow up on your claims, download insurance certificates and terms and conditions.

The emergency card replacement service provides the cardholder with an emergency Visa card replacement while the cardholder is at their home country or traveling abroad¹.

¹ Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

THE VISA CUSTOMER SERVICE CENTER PROVIDES INFORMATION ON: 

• The Visa benefits associated to the cardholder’s Visa card
• Provides insurance certificates of coverage
• Transfers to the benefit experts for claims and emergency medical assistance
• Transfer to the Visa Rewards program experts
• Transfer to the Personal Concierge assistants
• Assist personnel at the bank’s branches and call center agents with card benefits information

Please visit the Visa Benefits Portal to register your card, open and follow up on your claims, download insurance certificates and terms and conditions.

Click here to chat with an agent from Visa Customer Service Center.

The emergency cash disbursement service provides you with cash if your card is lost or stolen, while the cardholder is at their home country or traveling abroad¹.

¹Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

What is it?

Your personal assistant Visa Concierge will work for you 24 hours a day, 365 days of the year, to ease every single moment of your day

Do you need to make a reservation at your favorite local restaurant? At the destination where your journey takes you? Do you want to take the trip of a lifetime? Do you need tickets for that special event?

Visa Concierge will help you with all this and more. Learn more about this service by downloading the details, and Visa Concierge will open the doors to these privileges to enjoy the most extraordinary things life has to offer.

Travel

• Flights recommendations and reservations
• Lodging recommendations and reservations
• Cruise, excursions, short trips and tours recommendations and reservations
• Auto rental (including luxury cars), helicopters, and yacht reservations and arrangements

Entertainment and Experiences

• Theater, opera, ballet, concerts, museums, and other cultural and sporting events recommendations and reservations
• Restaurant recommendations and reservations
• Night life recommendations and reservations
• Excursions and sightseeing recommendations and reservations
• Tennis, gold, gym, and sport clubs recommendations, schedules and reservations
• Information regarding special sports you can enjoy while visiting your destinations

Special Services

• Conference or meeting rooms at hotel or convention centers recommendations and reservations
• Translation services
• Equipment rental (computers, cell phones, others)
• Etiquette and protocol information
• Security services
• Legal assistance

Gifts and Shopping

• Gift recommendations and suggestions
• Flower arrangements, balloons, and gifts delivery
• Whenever possible, assistance in purchasing difficult to obtain articles
• Best shopping places
• Personal shoppers

The cardholder is not charged an additional fee for participation in the program and there is no limit to the number of points that may be earned. Earned points entitle Visa cardholders to receive valuable rewards such as:

• Airline tickets to fly anywhere in the world, including the most popular destinations, on any airline of their choice. In addition, flights reserved with points accumulated in this program allow cardholders to earn additional frequent flyer miles in the selected airline program. (Note: The cardholder must be a member of the airline frequent flyer program and comply with the airline earned miles requirements in order to receive additional miles.)
• Free stays and room upgrades at exclusive deluxe hotels and resorts around the world. Visa Rewards has carefully selected the best companies in order to provide cardholders with maximum value and truly exclusive offers. Ritz- Carlton, Marriott, Avis and Hertz will always make excellent options available for the most demanding Visa cardholders, and the cardholder will always find rewards to meet his or her needs
• Free car rentals with unlimited mileage
• Merchandise in select countries
  

How does the program work?

• The cardholder earns at least one point for every USD dollar (or equivalent) charged to his or her Visa card
• To keep Issuers informed on the number of points earned by their cardholders, Visa will provide the Issuer a report indicating the points that were earned and redeemed. Other reports are available through the Visa Rewards program administration web site

Whenever the cardholder is ready to redeem points for a reward and make travel arrangements, he or she simply calls the Visa card benefits service center (VCBS), which will transfer the call to the program administrator.

Who are the participants in the program?

• Cardholders: To redeem rewards, cardholders must have their Visa Rewards program account number, as well as their personal identification code provided by the issuer
• Visa Rewards redemption center: The Visa Rewards redemption center is the administrator of the program
• Issuer bank: The issuer bank may offer their cardholders information regarding the Rewards program through its customer service center. This may be accomplished using the Internet customer service applications provided by Visa Inc. LAC
  

Internet service applications

A program management Web site is available for the Issuers with functions and reports to help them manage the program. Web sites for the affluent cardholders are available to view account summary data, catalog and make redemptions.

Important Notice

The description of these programs and benefits is only a tool for guidance on coverage for certain cardholders in Latin America and the Caribbean and is updated to April 2015. Please check with your Visa representative the validity of this information before communicating such benefits to customers and/or cardholders. Cardholders should consult their issuer to verify that coverage applies to their Visa card. These benefits only apply to Visa cards with international use capability. This document is a summary of the policy intended to be distributed in full to cardholders. If a Visa issuer uses excerpts or portions of this material for distribution to cardholders, it does so at its own risk. These descriptions are not guarantee policies. Described insurances are subject to terms and conditions and include certain restrictions, limitations and exclusions, and all coverages are subject to change or cancellation without notice. Services and insurance coverage are provided by third parties. Visa is not an insurance company. The detail of all the provisions concerning the insurance plans is detailed in the policies. If there is any difference between the descriptions in this document and the policy signed by the cardholder at the local level, the policy in force locally will govern (in the jurisdiction where the Visa card was issued). It is the sole responsibility of the issuer to ensure that its card program, customer agreement, card benefits and features, and other disclosures and issuer practices are in full compliance with all applicable federal, state, and local laws, regulations and other legal requirements. Issuers should review the card benefits program with their legal counsel to ensure that the card benefits program and disclosures and customer agreements related to such card benefits or features, comply with all applicable legal requirements. Visa makes no representations or warranties as to the information contained herein. This material does not constitute legal advice or opinion. Coverage and benefits provided by this program, including any such programs provided by insurance company affiliates of AIG and AXA, shall be null and void if they violate U.S. economic or trade sanctions such as, but not limited to, the sanctions administered and enforced by the Office of Foreign Assets Control (OFAC) of the U.S. Treasury Department. Benefit amounts are identified in US Dollars. Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rate published on the date the claim is paid.

Contact Us at Visa Benefits Portal.